Connect RingCentral to ConnectWise
Automatic call logging, screen pop, and AI-powered transcription — right inside your ConnectWise workspace.
Screen Pop & Call Pop
When a call comes in, Captivo Labs instantly surfaces the matching ConnectWise contact, company, or ticket — no manual searching, no missed context.
Contact & ticket lookup
Every inbound and outbound call is automatically matched against your ConnectWise database. Caller details and the linked ticket appear before you even pick up.
AI call transcription
Every call is transcribed automatically using RingCentral's built-in AI. Full transcripts are attached to the ticket in ConnectWise — searchable and ready for review.
AI task identification
Captivo Labs analyses each call transcript and surfaces follow-up tasks detected in the conversation, so nothing discussed on a call falls through the cracks.
Call duration tracking
Accurate call durations are captured against the relevant ticket automatically, giving you a reliable foundation for time entries and billing.
Click to dial
Initiate calls directly from a contact, company, or ticket in ConnectWise with a single click — no copy-pasting numbers, no switching apps.