Every 8×8 call, logged in your CRM. Automatically.
Captivo Link connects 8×8 Work to the CRM your team already uses. Each call lands on the right contact and deal within minutes, with an AI summary, action items as tasks, and the recording. Nobody types a thing.
Captivo LinkOne phone system. Eight CRMs.
Captivo Link reads every call from 8×8 Work and writes it to the CRM you choose, matched by phone number to the people and deals you already track.
8×8 Work calls, recordings and AI notes, inEvery conversation on the record. Without the admin.
Your team keeps talking. Captivo Link keeps the CRM up to date, so the next person to pick up the account knows exactly what was said.
Logged to the right record
Matched by phone number to the contact, their company and their open deal, as soon as 8×8 has the call.
AI summaries and follow-ups
8×8's AI notes become the call's summary, and each action item a task in your CRM, due the next morning.
Recordings and transcripts
Kept with the call, so the full context is one click away when you need it.
You choose whose calls
Switch people on or off in a click and pay for those seats only. Ring groups and the main line are logged free.
Run Captivo Link for all your clients. On one bill.
Resellers and managed service providers get their own partner portal: add clients, set them up, manage their seats and see how each one is using it, all from one place.
One bill, one CSV
A single monthly bill lists every client with your own reference, and a CSV of its lines goes straight into your billing system.
Seats your way
Give each client a fixed number of seats, or let seats follow the people they switch on. Changes are pro-rated automatically.
Usage at a glance
Calls logged, match rate, seats used and AI adoption for every client. Totals only: their calls stay private.
Set it up for them
Open any client's workspace to connect 8×8 and their CRM yourself. Every change is recorded, and their admins can see it.
Know when something breaks
Clients that need attention go to the top of your list, with a count on every page, before their calls go missing.
Your brand, a free demo
Your logo in the portal, and a demo client at no charge to show Captivo Link to prospects with real calls.
Up and running in four steps.
No software to install and nothing to change on your phones.
Connect 8×8
Add an 8×8 API key in a few clicks. We help you create it if you need a hand.
Sign in to your CRM
One sign-in, and Captivo Link can log to it. You never share a password with us.
Choose whose calls
Switch on the people whose calls should be logged. Each one is a seat.
Watch calls arrive
Every call lands on the right record, usually within 10 minutes of ending.
Get started with Captivo Link.
Tell us about your team, or about offering Captivo Link to your clients, and we'll get you set up.