Connect RingCentral to Smokeball
Automatic call logging, screen pop, and AI-powered transcription — right inside your Smokeball workspace.
Screen Pop & Call Pop
When a call comes in, Captivo Labs instantly surfaces the matching Smokeball contact or matter — no manual searching, no missed context.
Contact & matter lookup
Every inbound and outbound call is automatically matched against your Smokeball database. Caller details and the linked matter appear before you even pick up.
AI call transcription
Every call is transcribed automatically using RingCentral's built-in AI. Full transcripts are attached to the matter record in Smokeball — searchable and ready for review.
AI task identification
Captivo Labs analyses each call transcript and surfaces follow-up tasks detected in the conversation, so nothing discussed on a call falls through the cracks.
Call duration tracking
Accurate call durations are captured against the relevant matter automatically, giving you a reliable foundation for time recording and billing.
Click to dial
Initiate calls directly from a contact or matter in Smokeball with a single click — no copy-pasting numbers, no switching apps.