Automatic call logging, screen pop, and AI-powered transcription — right inside your Smokeball workspace.
When a call comes in, Captivo Labs instantly surfaces the matching Smokeball contact or matter — no manual searching, no missed context.
Every inbound and outbound call is automatically matched against your Smokeball database. Caller details and the linked matter appear before you even pick up.
Every call is transcribed automatically using RingCentral's built-in AI. Full transcripts are attached to the matter record in Smokeball — searchable and ready for review.
Captivo Labs analyses each call transcript and surfaces follow-up tasks detected in the conversation, so nothing discussed on a call falls through the cracks.
Accurate call durations are captured against the relevant matter automatically, giving you a reliable foundation for time recording and billing.
Initiate calls directly from a contact or matter in Smokeball with a single click — no copy-pasting numbers, no switching apps.
