Your phone system and your business software finally talk to each other.
Captivo Labs connects your phone system to the business software you rely on — so the two finally talk to each other, and every call is logged, documented, and linked to the right record. Automatically.
Built for the industries where every call matters. Grow your business, establish your brand, and put your customers first.
The same integration engine, tailored to the pain points and applications each industry runs on.
Your lawyers are losing billable time on every call. We fix that.
Captivo Labs connects RingCentral to your practice management software so every client call is logged, timed, and linked to the right matter — automatically.
Revenue leakage from unbilled calls
Industry research shows lawyers, while juggling multiple clients' matters, underreport 10–30% of billable time.
Productivity lost to manual processes
Without automated matter linking, lawyers must manually open their practice management software, find the right matter, and create a time entry after every call. Captivo Labs automates this entirely.
Compliance-ready records
Every client communication timestamped, linked, and searchable. When a file review, audit, or regulatory inquiry lands, your firm has a complete record of engagement — built automatically, not reconstructed after the fact.
What Captivo Labs does for legal
Automated call logging
Every call logged to the correct matter — direction, duration, participants. No manual entry.
Accurate call timing
Start and end timestamps on every call. Not reconstructed from memory.
Draft time entries
Billable time entry created automatically with duration and context. One-click approval.
One-click matter linking
Select the right matter during the call. No searching after the fact.
Unlogged call detection
See which calls were answered but never linked to a matter.
Click-to-dial from PMS/CMS
Start calls from within your business software — already linked to the matter before it begins.
From ring to record in four steps
Zero manual data entry.
Call comes in
Captivo Labs detects the call through your phone system instantly — any device, any extension.
Context appears
A pop-up shows the caller's name, linked records, and history from your business application.
User takes action
Link the record, add notes, log time — all from the pop-up during the call.
Everything writes back
Call record, notes, and time entry saved to the right record automatically.
The Missing Middleware
One integration engine. Any phone system. Any business application.
UCaaS & CCaaS Phone Systems
Business applications
Get Started
Tell us about your firm and we'll show you what Captivo Labs can automate on day one.